Support
Answers to the most common questions about Kelp.
Kelp Pro and purchases
How do I restore Kelp Pro on a new phone?
Open Kelp, tap any Pro feature (or the stats screen), and tap Restore purchases. Use the same Apple ID you bought it with.
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Kelp Pro and tap Cancel Subscription. You keep Pro until the end of the period you paid for. Lifetime is a one-time purchase and never renews.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Does Pro make me earn rewards faster?
No. Den items and outfits are earned at the same pace for everyone. Pro opens extra islands, soundtracks, focus/break cycles and insights.
Using Kelp
I can’t hear Pip or the music
Check the speaker button at the top of the home screen and the music button during a session. Kelp also respects your iPhone’s silent switch, so flip it off to hear sounds.
Does the timer keep running if I leave the app?
Yes. The timer is based on the clock, not the app being open, and Kelp sends a notification when your session ends if you allow notifications.
I didn’t get the “session ended” notification
Open Settings → Notifications → Kelp and turn on Allow Notifications. Focus modes can also hide notifications.
Why did my streak continue after I missed a day?
Kelp’s streaks are kind: one missed day a week counts as a rest day and doesn’t break your streak.
Your data
Where is my data stored?
On your iPhone only. There’s no account, and we can’t see your tasks or sessions. See the privacy policy.
How do I delete my data?
Delete the Kelp app. That removes everything Kelp stored on your phone.